Guest Service Expert

Smashburger in White Plains, NY

  • Industry: Hospitality - Lodging/Resort/Travel - Others
  • Type: Full Time
position filled

Responsibilities

• Ensure that each guest receives our Gold Standard service
• Greet and acknowledge every guest with a smile
• Be knowledgeable of all menu items, be able to make suggestions and answer questions
• Process POS transactions and accurately follow cash handling procedures
• Personalize food delivery to the guest with a smile and specific descriptions of the items delivered
• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc) and that their experience has been perfect
• Follow recipe and food safety standards to prepare and deliver shakes/malts
• Communicate effectively with BOH team members to manage Gold Standard product delivery within Smashburger time standards
• Foster a safe work environment by following safety and security standards
• Keep floors, counters, dining area and restroom clean at all times
• Follow all policies and procedures as outlined by Smashburger
• Complete any other tasks assigned time to time by the management team

Qualifications

  • Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting up to 25 lbs
  • Ability to work variable hours/days, including nights, weekends, and holidays, as needed
  • Ability to successfully complete training program
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Smashburger participates in E-Verify

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