Director of Operations at Ropeswing Hospitality Group

Ropeswing Hospitality Group in Bentonville, AR

  • Industry: Hospitality - Lodging/Resort/Travel - Others
  • Type: Full Time
position filled

Based in Bentonville, Arkansas, Ropeswing Hospitality is committed to accelerating regional food as well as the people involved in the farm to table process: our producers, our staff, our guests. Development focuses on reviving historical landscapes in Northwest Arkansas into modern culinary and entertainment options. We currently operate Pressroom, The Preacher’s Son, Undercroft, Record event space, The Holler, Louise at Thaden Field, Blake Street House and CO-OP Ramen. 

What You'll Do

The Director of Operations will play an instrumental role in leading the daily operations of all Ropeswing Hospitality Group concepts to ensure operational functionality and help drive extensive and sustainable growth. Essential to this task is the capability to understand the complexities and business goals of each operation, then developing, coordinating and directing unique operational initiatives for each concept.

The Director of Operations will work with the Ropeswing leadership team to build a Culture of Care, Responsibility and Quality across all Ropeswing concepts and initiatives, by focusing on People, Processes and Product.


  • Achieve budgeted revenue goals through promotion, product and pricing across all concepts and initiatives.
  • Support strategic review and planning processes for new initiatives spanning multiple disciplines and concepts.
  • Manage clear and effective information flow to senior leadership and all other internal stakeholders.
  • Provide Food and Beverage (F&B) direction through policy, safety and sanitation compliance, brand standard interpretations, and make recommendations of policy, design and concept revisions.
  • Test and pilot F&B products, programs, concepts and services, identifying operational implications prior to full-scale rollout in conjunction with GMs and Ropeswing Leadership.
  • Develop menus and recipes in partnership with culinary leadership across Ropeswing.
  • Lead efforts relating to the recruitment, hiring, and training of operations team members and leadership.
  • Ensure standard operating procedures and tools exist for all F&B operations and identify process improvements to support Ropeswing’s culture of care, responsibility and quality.
  • What You’ll Need to Be Successful (Minimum Qualifications)

  • Bachelor’s degree in hospitality management, business administration or another related field desired.
  • At least 10 years of strong operational leadership experience in hospitality concepts, ideally with a foundation in culinary, beverage and/or restaurant service.
  • Experience managing multiple and diverse concepts.
  • Experience developing new concepts.
  • Entrepreneurial spirit that promotes initiative, innovation, creativity, collaboration and appropriate risk taking. 
  • Employment contingent upon completion of a satisfactory background check.

    What Will Make Us Really Love You

  • Strategic and innovative thinker combined with exceptional leadership skills with a proven track record of initiating and championing new concepts through successful implementation.
  • Exceptional skill in problem solving and leveraging resources to optimize discipline capabilities.
  • Ability to resolve issues through negotiations, analysis, alignment, relationship skills and communication.
  • Demonstrated ability to collaborate effectively with others in a cross-functional environment.
  • Strong ability to effectively manage and be responsive to multiple stakeholders with competing priorities while delivering successful, measurable results.
  • Strong analytical, interpersonal and communication skills, both written and verbal.
  • Strong computer skills with expertise in preparing Excel spreadsheets and proficiency in all Microsoft Office applications is required.
  • Must demonstrate an ability to quickly adapt to new computer programs and software as introduced throughout the organization.
  • ‘Owns’ problems and works to find solutions.
  • Identifies opportunities for growth and efficiency.
  • What You'll Love About Us

    Great company culture. We foster an inclusive environment where every member of the team is valued and respected.

    Work that stays at work. Genuine work/life balance served here.

    Employer benefits. Employee Assistance Program, Bicycle Program.

    Prepare for the future. 401(k) with company match.

    Have a bite with us. Enjoy meals at our concepts at 50% off menu prices (does not include alcohol).

    In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

    *Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*

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