Community Associate

Employment Type

: Full-Time


: Miscellaneous

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ENTRY LEVEL The Community Associate (CA) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the center team, the CA ensures the customer experience is exceptional throughout the entire business center. Reports to: Community Manager Team Lead and Community Manager Key Responsibilities: Act as one of two first points of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. Become an extension of our clients by assisting in the following areas: delivering mail, answering the phones, sending their packages, ordering their office supplies, preparing their meeting rooms and ensuring that they are able to concentrate on their work while we manage their office needs. Serve as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks. Provide that “wow” factor to our clients by taking pride in continually assisting in keeping the center “show ready” by helping to ensure the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times. Take the lead on preparing and posting the daily Craigslist posting. Ensure that all daily service charges are captured and entered into the billing system. Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner. Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond. Contribute to the overall revenue of the center by identifying opportunities and actively upselling/cross selling Regus products and services. Provide the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment. Additional duties as assigned. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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