Parking & Transportation Services Manager

MD Anderson Cancer Center in Houston, TX

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
  • Compensation: $23,030.00 - 30,800.00 / Year*
position filled
**Ideal candidate will have parking experience, 10 years of experience including 5 years in management. Certified Administrator of Public Parking (CAPP) or other parking certification.**















Manages the daily operations and strategic growth of the institution's courier and parking services departments. Develops financial reports such as the annual budget, return on Investment reports, debt to Income ratio reports, business plans, and short and long term departmental goals and analysis of business operations relative to courier and parking. Has oversight of the administrative and technical operations, and management of the business activities including performance standards, hiring, training, evaluating and oversight of the professional development of courier and parking staff. Reviews and updates policies and procedures. Collects and analyses customer feedback to develop and implement customer service programs. Interacts and communicates with customers across organizational lines assuring delivery of quality products throughout the institution. Provides supervisory and managerial support in the management of the entire scope of Courier and Parking Operations for MD Anderson. Builds relationships with customers and constituents to increase customer satisfaction. Collects customer feedback through various data collection tools and in person focus groups to drive improvements. Oversees key information management, data systems and overall maintenance and condition of operations. Insures compliance with federal, state and local regulations including internal controls.














**Financial Management**






Create annual budgets to include the zero based budget, manage budgets throughout the year and stay within acceptable variances, create short and long term strategic forecasts for all areas under management, approve annual maintenance contracts, conduct cost feasibility studies of proposed programs, purchases, etc. and make recommendations, maintain full capacity of garages, fully utilize assets, review business and master plans for the department, ensure all revenues for auxiliary operations have been received such as monthly IDTs and GA Uploads.











**Customer Service/Communications**






Provide immediate and exceptional customer service to all customers, obtain customer feedback through customer surveys regarding satisfaction of products and services, facilitate focus groups when necessary, answer customer concerns and emails within 24 hours, possess the ability to work closely with others, including other departments and communicate clearly both oral and written.











_Other duties as assigned_














Bachelor's degree in Business Administration or related field. Six years of management experience to include two years management experience in transportation and parking operations.
















It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.















Additional Information










+ Requisition ID: 134755


+ Employment Status: Full-Time


+ Employee Status: Regular


+ FLSA: exempt and not eligible for overtime pay


+ Work Week: Days


+ Fund Type: Hard


+ Pivotal Position: No


+ Minimum Salary: US Dollar (USD) 81,600


+ Midpoint Salary: US Dollar (USD) 102,000


+ Maximum Salary : US Dollar (USD) 122,400
Associated topics: director, gerente de servicio, guide, lead, management experience, operations, operations manager, supervisor, team manager, telephone

* Estimated salary