Charter Coordinator

Compensation

: $64,580.00 - $104,060.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



WHO WE ARE
Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the worlds most remote and pristine locations on our fleet of 15 ships, we do whatever it takes to ensure our guests experience the Exhilaration of Discovery.
ABOUT THE ROLE
The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer organization and their clients. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting and Operations & Reservations teams. Must be a team player.
RESPONSIBILITIES
Serve as the main operations liaison and resource for all operational and financial functions for charters.
Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts.
Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more.
Create invoices, manage deposits, confirm receipt of payments and reconcile all payments.
Liaison with the operations team to ensure proper distribution of all pre/final and post-travel documentation.
Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests.
Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives.
Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes.
Participate in reservation/operations operational briefings as needed.
Work closely with the Sales Team to plan and execute the charter experience onboard.
Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard.
Manage all incoming calls and email communication.
Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions.
Participate in post voyage briefings.
DESIRED SKILLS AND EXPERIENCE
Bachelor's degree
Group travel experience and knowledge of expedition travel or applicable regions and cultures preferred
Self-motivated individual with excellent communication skills and ability to multi-task with the highest level of efficiencies in a fast-paced sales and service environment
Detail-oriented and organized with the ability to manage and execute high - level requests and expectations
Effectively manage bookings and maintain/develop professional relationships with charter partners
Occasional participation at sales events will be required as needed
WHAT WE OFFER
Voyage of Discovery trips for employees to travel as guests
Travel benefit for employees and their family
Health insurance including Medical, Dental, Vision
Flexible Spending Account(FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
401(k) plan with employer match
Discounted gym membership
Pet Insurance
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regards to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...